Shipping Policy

Last Updated: September 29, 2026

At NEW ERA, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during:

• Sales and promotional periods

• Public holidays

• High-demand periods

• Unexpected operational circumstances

2. Delivery Time

After your order has been shipped, estimated delivery time is generally:

India: 3–7 business days

Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products, orders, locations, or promotional periods.

4. Shipping Locations

We currently aim to deliver orders to eligible addresses within India.

Some remote or restricted locations may have limited delivery availability depending on the courier service.

If we are unable to deliver to your provided address, we will contact you using the contact information provided with your order.

5. Order Tracking

Once your order has been shipped, we may provide a tracking number or tracking link where available.

You can use the tracking information to monitor your shipment through the applicable courier service.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Contact number

NEW ERA LIFE is not responsible for delivery delays or additional charges caused by an incorrect or incomplete address provided by the customer.

7. Delayed Delivery

Although we work to dispatch and deliver orders within the estimated timeframe, delays can occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Natural events

• Courier delays

• Transportation problems

• Public holidays

• High order volumes

• Government restrictions

• Incorrect address information

• Other unforeseen circumstances

If your order is significantly delayed, please contact us so that we can assist you.

8. Lost or Damaged Shipments

If your package appears damaged when delivered, please contact us as soon as possible and provide photographs or other relevant information.

If you believe your package has been lost during transit, contact us with your order number and tracking information. We will review the shipment status with the applicable delivery provider.

9. Delivery Attempts

The courier may make multiple delivery attempts depending on its procedures.

If delivery cannot be completed because the customer is unavailable or the address/contact information is incorrect, the package may be returned to the sender.

Additional shipping charges may apply if the order needs to be shipped again.

10. Cash on Delivery (COD)

If Cash on Delivery is available for your order and location, the applicable COD option and any associated charges will be displayed during checkout.

COD availability may vary depending on the delivery location and product.

11. Contact Us

If you have questions about your shipment or delivery, please contact us:

NEW ERA 
Email: contact@neweralife.online
Website: www.neweralife.in

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.